No. As explained in the rules and regulations of the event, the organisation will not proceed to:
- Any refund of the registration fees
- Any transfer of the registration from one rider to another one, from one event to another or from one year to the following.
: Once you confirm your registration it is impossible to purchase a cancellation insurance at a later date.
You will be able to subscribe to the cancellation insurance during the registration process, at the payment page.
The Haute Route Organisation offers a “premium” insurance pack to cover riders* in case of:
- The insurance covers registration and extra-service fees (if purchased at the same time). You can cancel and be refund at any time and without any justification document.
- The insurance includes a personal accident insurance valid during the whole event.
Please find the General Condition of the insurance Company Circle Group here
The cost of the cancellation insurance is equal to 17.25% of the total of the registration and extra-services fees.
*Infinity Pass members can not subscribe to this cancellation insurance for the registration. However, they can purchase it for the extra services at the event registration time ONLY.
1. To ask for the refund, you simply need to follow the process on the Internet portal here
2. No justification document is required
3. The refund is immediate
- Once the registration is confirmed it is impossible to purchase the cancellation insurance at a later date.
- The expiration date of the cancellation guarantee is the official time of the bib collection opening (schedule available in the rules and regulation of each Haute Route)
If you purchase the cancellation insurance and you request a refund you will be automatically unsubscribed from the event and your registration will be cancelled. This is valid whether you take cancellation insurance for:
o Both registration and extra-services (if purchased at the same time)
o Registration only
o A cancellation request is
No. The Haute Route organisation does not offer a personal accident insurance.
However, if you purchase our Premium insurance package, you will also be covered in the case of an accident during the whole period of the event. (Subject to respecting the conditions established in the General T&Cs).
The amount covered (personal accident): 50.000€ (death), 100.000€ (permanent invalidity), 5000€ (medical fees)
Following your registration, you received an email confirming that you purchased the cancellation insurance, with a certificate of insurance attached to the email.
In part 5 of this attachment, you will find the procedure to follow in order to receive a refund. To obtain the refund, you will need to login here
To contact the insurance company: Circles Group SA - +356 26 45 87 92 & [email protected]
If you didn’t subscribe to the Circles Group Insurance, you can contact Yellow Jersey Cycle Insurance for UK residents. A 5% discount can be applied using the following discount code: HAUTEROUTEYJ5
No transfer of registration from one participant to another, from one event to another or one year to another is permitted by the organisation.
b) Accommodation: refund of an accommodation package is not allowed.
- Per rider, on the same event and for the same edition
- Subject to availability of the new option requested
- If the option requested is more expensive than the initial one purchased: you will have to pay the price difference
- If the option requested is less expensive than the initial one purchased: you will not get a refund of the difference
Any subsequent modification will result in a booking fee of 30€
Every request for cancellation or modification needs to be sent by e-mail to the Participants Relation Team: [email protected]
- 3-day Haute Route: at the latest 1 month before the event
- 7-day Haute Route: at the latest 2 months before the event
No request will be accepted if they arrive after these deadlines
Important: In case of cancellation after a change of option and in case you have subscribed to the cancellation insurance, this will only cover the price of the initial option.
c) Race bag: The race bag is unique and personalised, the refund is not allowed by the organisation, regardless of thern or date of cancellation request