10/10/2021

Register with confidence: Our flexible cancellation policy



From unforeseen injuries to global pandemics, our flexible registration policy has you covered, so you can transfer or cancel your registration at any time.

We’re committed to giving you the flexibility you need to register with confidence and join us on the road for the ride of your life in 2022.

You can find all the details about your registration in our sales conditions, but in this article we’ve broken down the fine print so you don’t have to; these are the four things you need to know about 2022.



1. You always have options


While we no longer offer insurance packages directly with registration, our flexible cancellation and transfer policies give you options. We recommend you take private travel insurance to cover your trip where possible.


2. Cancelling your registration

If any rider cannot or does not want to come to an event, they can cancel their registration at any time. Entry fees and extra services will be refunded, minus a percentage which varies depending on the length of time before the event. The following conditions apply to cancellation:

  • Up to six months before your event: You can cancel your registration and receive a full refund, minus an administration fee of 50€.
  • From six months to four months before your event: You can cancel your registration and be refunded 80% of your registration costs, minus an administration fee of 50€.
  • From four months to two months before your event: You can cancel your registration and be refunded 40% of your registration costs, minus an administration fee of 50€.
  • From two months to one month before your event: You can cancel your registration and be refunded 20% of your registration costs, minus an administration fee of 50€.
  • From one month before your event: You can cancel your registration, however you will not receive a refund.

You can find all the details in the full sales conditions.


3. Transfer your registration

If you need to transfer your registration to another event, you can receive credit to be used the same season or the next season under the following conditions:

  • Up to one month before the event: 100% of registration costs and extra services transferred to another event for an administration fee of 50€.
  • Less than one month before the event: 80% of registration costs transferred to another event for an administration fee of 50€. Extra services cannot be transferred.

4. Our team is standing by

We are committed to finding the best solutions for each and every rider, to make sure every one of you gets the chance to live the Haute Route experience. If you have any questions or want to check any details about your particular circumstances, don’t hesitate to get in touch. Our team is standing by to answer any and all of your questions about 2022.

Send us an email at [email protected]

or if you prefer to chat, give us a buzz on +41 21 641 43 99 (9am-6pm CET).