FAQs

Here you will find the answers to most of your questions regarding your registration, accommodation, equipment, race information, logistics, timings, the race village etc. Please check this section before contacting us - thank you!

Registration

Your registration code is in the confirmation email that was sent to you when you registered. If you don’t know your code, please email [email protected].

No transfers of entries will be carried out by the organisation.

No, entry transfers to another rider or to the next year are not possible.

A Premium insurance : Cancellation insurance + Personal accident insurance

The Haute Route Organisation offers a “premium” insurance pack to cover riders* in case of:

- Cancellation before the event. The insurance covers registration and extra-service fees (if purchased at the same time). You can cancel and be refund at any time and without any justification document.

- Accident on event. The insurance includes a personal accident insurance valid during the whole event.

Please find the General Condition of the insurance Company Circle Group here

The cost of the cancellation insurance is equal to 17.25% of the total of the registration and extra-services fees.

*Infinity Pass members can not subscribe to this cancellation insurance for the registration. However, they can purchase it for the extra services at the event registration time ONLY.

A simplified and immediate refund, without the need for a justification document

1. To ask for the refund, you simply need to follow the process on the Internet portal here
2. No justification document is required
3. The refund is immediate

Important :

- Once the registration is confirmed it is impossible to purchase the cancellation insurance at a later date.
- The expiration date of the cancellation guarantee is the official time of the bib collection opening (schedule available in the rules and regulation of each Haute Route)

If you purchase the cancellation insurance and you request a refund you will be automatically unsubscribed from the event and your registration will be cancelled. This is valid whether you take cancellation insurance for:
o Both registration and extra-services (if purchased at the same time)
o Registration only
o A cancellation request is FINAL

Haute Route in US, Mexico or Oman: No requirements needed

Haute Route in France: It is a requirement of the Fédération Française de Cyclisme (FFC), the French Cycling Federation, who we are regulated by, that each rider must provide this. For more detailed information, see the rules and regulations here.

Haute Route in Italy: It is a requirement of the Fédération Française de Cyclisme (FFC), the French Cycling Federation, who we are regulated by, that each rider must provide this. For more detailed information, see the rules and regulations here.

Haute Route in Norway: National cycling licence recognised by UCI or medical certificate in addition to the purchase of an event licence (purchase on the registration form)

To have your Duo name printed on your race bib, you need to give it to add it to your online form at least one months before the event. It is possible to add/change your Duo name after this date for the Duo rankings, but it might not be printed on your bibs.

As part of the entry fee in 2019, each rider will receive a Haute Route branded gilet developed specifically for Haute Route by historical partner, Mavic.

Riders have to be 18 in the same year they take part in the Haute Route, and there is no upper limit!

(e.g. for the 2019 edition riders must be born before 1st January 2002)

You can register for the Haute Route charity team as a Team Type 1 Foundation rider and enjoy many benefits, including a full refund of your entry fee upon reaching an agreed fundraising target.

More information about the TT1 Foundation charity team and the other different statuses with their benefits is here.

Haute Route Europe & Haute Route Rockies: We will collect your bike box from you on Registration day (the day before stage 1). It will be loaded on to a truck and we will give it back to you after the finish of stage 7.

Haute Route 3 Days: You can leave your bike box at your hotel.