FAQs

Here you will find the answers to most of your questions regarding your registration, accommodation, equipment, race information, logistics, timings, the race village etc. Please check this section before contacting us - thank you!

Extra Services

Various accommodation packages are available on each event. More information on each event page.

Other services available for some events: Airport shuttle, Race Bag Service, Holidays packages. More information on each event page.

There will be a team of masseurs at the arrival village at the end of each stage providing free massages (15 minutes). Bookings are made at the Info Point once riders cross the finish line each day, on a first-come-first-served basis - you can book any suitable, available time slot.

1. Transfer

No transfer of registration from one participant to another, from one event to another or one year to another is permitted by the organisation.

2. Exceptional refunds: Specific refund modalities for each extra-service

a) Shuttle

- Refunds (excluding fees) are allowed until one month before the event. After this deadline, we will not be able to refund the shuttle fees. The Haute Route organisation will keep 10% of the shuttle cost to cover management fees.

- The modification of the pick-up time (in a same event) is allowed until 15 days before the event

NB: If you have purchased the cancellation insurance and cancel your participation and the insurance is only able to apply in part to a particular additional service, we will cancel your reservation and we will send you a discount code valid for additional services for another Haute Route (valid during the current season and the next one).

b) Accommodation: refund of an accommodation package is not allowed.

However, the organisation allows, without extra fee, one change to the reservation.

- Per rider, on the same event and for the same edition
- Subject to availability of the new option requested
- If the option requested is more expensive than the initial one purchased: you will have to pay the price difference
- If the option requested is less expensive than the initial one purchased: you will not get a refund of the difference

Any subsequent modification will result in a booking fee of 30€

Request a change:
Every request for cancellation or modification needs to be sent by e-mail to the Participants Relation Team: [email protected]

Deadline for changes:

- 3-day Haute Route: at the latest 1 month before the event
- 7-day Haute Route: at the latest 2 months before the event

No request will be accepted if they arrive after these deadlines

Important: In case of cancellation after a change of option and in case you
have subscribed to the cancellation insurance, this will only cover the price of the initial option.

c) Race bag: The race bag is unique and personalised, the refund is not allowed by the organisation, regardless of thern or date of cancellation request