Internship Position (m/f/d):  Haute Route Athlete Services Assistant

​Haute Route is seeking for its next Athlete Services Assistant Intern, based in Lausanne

Post Details

Key Responsibilities

THROUGHOUT THE YEAR:

▪ Support the Athletes Services Coordinator in managing participant relationships including specific event inbox and chat, answer and return calls, reply to participant emails and answer queries.

▪ Support the Athletes Services Coordinator in coordinating participant feedback and useful data to the wider team.

▪ Perform a limited number of financial operations such as arranging bank transfers, refunds, use of discount codes, manual checks, and post-event invoicing.

▪ Assist with the daily management of the registration platform and CRM platform

▪ Identify key prospects and build/maintain a strong relationship with a view to sell entries.

▪ Constantly strive to improve the participant experience – be attentive to participant needs and wishes and be creative in finding solutions.

▪ Lead the Athletes Services Coordinator and Communications teams in the preparation of event rider communications including the Newsletters, the Official Guides and the Rider’s/Runner’s Roadbooks.

▪ Support the Athletes Services team and communication team with the project “the right information, at the right place” (FAQ, Tutorials, Templates, Practical information, event bible etc.)

▪ Support the Athletes Services Coordinator Preparation of event materials (bibs, envelopes, meal cards, relay guides, bib vouchers and other documents).

▪ Support the Athletes Services Coordinator in the creation and administration of participant surveys.

ON EVENT:

▪ Continue to be the main point of contact for participants on-event - welcoming participants and guests and providing support on any questions they may have, including solving registration problems.

▪ Escalate issues to the Athletes Services Manager if needed.

▪ Participate in daily briefings with the Athletes Services team and be an integral part of the team.

▪ Support on-event logistics to ensure optimum participant experience (info point, bib pick-up, participant briefings and any other tasks as needed).

This list is not exhaustive, and you will be required to manage any reasonable tasks as and when required.

Personal Specification

Skills and competencies:

▪ Fluent in French and English preferred and ideally in one or more languages between Spanish, Italian or German

▪ An interest in Outdoor Sports, especially running and cycling

▪ Excellent organisational skills

▪ Excellent communication skills

▪ Excellent “customer centric” state of mind

▪ Willingness to learn

▪ Ability to remain effective and calm whilst working under pressure

▪ A dedicated and enthusiastic approach

▪ Ability to work on-site at events throughout the contract

▪ Excellent database skills

▪ Must be proficient in MS Word, Excel, Outlook and PowerPoint.

▪ Full driving license

▪ 10% travel required (Both international and domestic).

How to apply

Does this job description match your profile and your ideas? Then we are looking forward to reviewing your application (cover letter, resume, references) in English. Are you interested? Please apply via email: [email protected]