Accommodation Assistant

Born in 2010, the Haute Route cycling series offers amateur riders to live a pro cycling experience across the world’s most iconic cols. 5 events will take place across Europe in 2022, including 3 touring events.

The Haute Route’s objective is to deliver an unparalleled ‘professional’ experience for amateur cyclists. This means not only delivering first class hospitality and event management, but all the key ingredients that make up the culture and experience of professional road racing.

Acquired in 2021, Gravel Epic is a series of multi day gravel bike races, offering challenging and stress-free adventures in dreamy destinations.

Accommodation Assistant is the main point of contact for accommodation co-ordination and enquiries across our Haute Route European events. Ideal candidates will be highly organized with great negotiation and relationship management skills, and have a real passion for a career in customer service/hospitality/logistics as evidenced in academic studies, experience or interests.

The Haute Route Project Accommodation Assistant will be working across the following events:

  • Haute Route Alpe d’Huez 2022
  • Haute Route Pyrenees 2022
  • Haute Route Alps 2022
  • Haute Route Dolomites 2022
  • Haute Route Davos 2022
  • Possibly other events
  • Internship location: Paudex, Lausanne area, Switzerland

    Internship duration: March 21st to end of September

    Post Details

    Principal Duties and Responsibilities:

    Throughout the year:

    • Relations with hotels
    • Support the Accommodation Coordinator as necessary
    • Day-to-day liaison with our hotels
    • Assist with production of rooming lists
    • Conduct research of all accommodation locations/venues
    • Assist the team regarding accommodation booking & pricing strategies negotiate preferential rates, conditions and cancellation policies
    • Collation of accommodation data and preparation of accommodation reports
    • Relations with participants
    • Be the main point of communication with participants for all accommodation related matters (change of accommodation, questions etc.)
    • General office and administrative support
    • Perform other tasks as required.

    On event:

    • Be the main point of communication with participants for all accommodation related matters at the info point.
    • Assist in visiting every hotel to ensure that all bookings are similar to the agreement previously signed and finalize operational details.
    • Help in producing an on-site accommodation bible for the Participant Relations team

    This list is not exhaustive and you will be required to manage any reasonable tasks as and when required.

    Personal Specification

    Skills and Abilities (Functional technical competencies)

    • Must be proficient in MS Excel and Google’s collaborative environment.
    • Excellent “customer centric” state of mind.
    • Ability to write and give compelling presentations.
    • Ability and willingness to work various hours including evenings and weekends.
    • Flexible and adaptable approach, with a willingness to support out of hours work and international travel due to the global nature of the role
    • Full driving license
    • A native French and a fluent English preferred
    • Italian a plus

    Qualifications and Experience (Years of experience & background required)

    • Bachelor’s degree or equivalent in Business or Tourism
    • Prior experience in hospitality group management a preference

    Character and Personal Qualities

    • Demonstrate our Haute Route values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
    • A collaborative and energetic team player with strong influencing skills.
    • Detail orientated, with structured, organized, methodical planning skills.
    • Flexible and adaptable to change.
    • Self-Starting, conscientious and uses initiative.
    • Happy to multi-task in a fast-paced environment.
    • Drive and commitment to the role and the organization.
    • Able to demonstrate a knowledge and passion for the brand and cycling.
    • Enjoys working hard; is action oriented and full of energy for things he/she sees as challenging

    Administrative Information

    • 10% travel required (Both international and domestic).
    • Gross Salary of CHF 800,- per month.
    • 10 days of annual leave for a 6-month internship.
    • ‘Half Fare Travelcard’ on Swiss public transports

    How to apply

    To apply, please send your applications with CV/resume and motivation letter (detailing your project and availability, confirm your nationality/work permit status) to the following address: [email protected]